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FAQ and troubleshooting
FAQ and troubleshooting
Fixes to some of the most commonly occurring issues and easy ways on how to resolve them
+1
19 articles in this collection
Written by
Guy Schragger,
James Riley,
Yemi
and 1 other
Why can't I log into Sauce?
Written by
James Riley
Updated over a week ago
Why is my embed loading slowly?
Performance is an area we continue to work on, but here are a few pointers to consider as to why the embed may be running slow for you.
Written by
James Riley
Updated over a week ago
Why is my product data showing incorrectly?
If your product pricing, images and product names are showing incorrectly or not at all, chances are your OG data needs attention.
Written by
James Riley
Updated over a week ago
How do I authenticate for Influencer Plus?
Written by
James Riley
Updated over a week ago
Connecting to your Instagram Professional account via Facebook with Sauce
This guide shows you step by step how to authenticate your Sauce account with Facebook and your Instagram Professional account.
Written by
James Riley
Updated over a week ago
Why is my Product Page Gallery not showing?
What to consider if no linked items are showing on your product page
Written by
James Riley
Updated over a week ago
GDPR
Written by
Yemi
Updated over a week ago
Adding Hashtags to posts within Sauce
How to add Hashtags to posts to create multiple embeds
Written by
Yemi
Updated over a week ago
Can I move hotspots?
How to move product tags on images
Written by
Yemi
Updated over a week ago
Instagram New Shopping Service
Shopping on Instagram - best practices.
Written by
Yemi
Updated over a week ago
Can I use Sauce with my store?
Not using one of our currently supported platforms? Not to worry
Written by
James Riley
Updated over a week ago
How to use Sauce with a different Instagram account?
How to switch to a different Instagram account
Written by
Guy Schragger
Updated over a week ago
Why are my latest Instagram posts not showing in Sauce Profile?
Written by
James Riley
Updated over a week ago
Why don't my product links show up in Instagram?
Written by
Guy Schragger
Updated over a week ago
Error: You are logged into Instagram with a different account
What to do if you see this error within Sauce
Written by
James Riley
Updated over a week ago
How do I access my browsers console?
The browser can help us to get a better understanding of any issues that may be affecting your Sauce embed.
Written by
James Riley
Updated over a week ago
Why is my Sauce embed not showing/working incorrectly?
What to do if your Sauce embed is not showing in your website
Written by
James Riley
Updated over a week ago
FAQs - New Pricing
Frequently Asked Questions: New Pricing Announcement
Written by
Guy Schragger - Sauce Social Commerce
Updated over a week ago
Integrations
Disconnecting from Instagram
How to disconnect from Instagram and cancel your Sauce account
Written by
Guy Schragger
Updated over a week ago