Overview
Sauce offers Social Commerce and marketing tools that work with your Instagram Professional account. Some features, like managing Instagram Product Tags, require an Instagram Business account.
Before You Start
Convert your Instagram to a Business or Creator account.
Ensure your Instagram is linked to a Facebook Page, and you have the necessary permissions to manage it.
Connecting Your Account
During Sauce's sign-up process, you'll be asked to connect your accounts. This might need to be repeated occasionally as the access permissions can expire.
To fully use Sauce, enable all requested permissions, including 'Manage your business' if your Instagram is linked to a Meta business account. (as noted in the official Instagraph API documentation. )
Troubleshooting
Connection Issues: Check in your Facebook settings under "Linked accounts" to ensure your Instagram is properly connected. If it's not, update the connection and then reconnect through Sauce.
Permission Errors: If connection issues persist, go to the Connected Accounts section on Facebook, select 'Reconnect Facebook', and make sure all permissions are enabled. You 'Linked accounts' page should look like the screenshot below:
In the 'New Pages Experience', check under "Linked accounts". If it indicates that you need to 'Review connection' or that your Instagram is not connected, fix this first. After resolving it on Facebook, return to Sauce to reconnect, which should then proceed smoothly.
How to Fix Connection Errors with Sauce
Check Permissions: If you're experiencing issues or changes with your Sauce permissions on Facebook, especially if changed by another page admin, first visit your Connected Accounts section on Sauce.
Reconnect Facebook: Click 'Reconnect Facebook' to ensure all permissions are activated. If any are disabled, you'll need to reconnect.
Select Instagram Accounts: Make sure to select which Instagram Business accounts you want to use with Sauce.
Complete Connection: After adjusting settings, click 'Done' then 'OK' to finalise the process. You should now be fully connected to Sauce.
If you run into any more problems, don't hesitate to contact our support team.
Error: Off-Facebook Activity is Turned Off
This error occurs because your Facebook account has the 'off-Facebook activity' setting disabled. This setting prevents third parties like Sauce from accessing data needed for their features. To fix this, go to your Facebook settings, find 'Off-Facebook activity', and enable it. For detailed instructions, refer to the official Facebook article.
Need More Help?
If issues continue, contact our support team and provide your Facebook ID. You can find your ID on this helpful website.