Frequently Asked Questions: New Pricing Announcement

  1. What is the new pricing structure?
    Our new pricing structure includes tiered pricing based on features and usage, with different rates for different levels of usage. This allows us to better serve our customers by providing more flexible pricing options. For a full breakdown of pricing and features please sign into your account and refer to https://app.addsauce.com/account/upgrades

  2. How will this affect my current subscription?
    If your usage falls into a lower tier under the new pricing structure, your subscription cost may decrease. However, if your usage falls into a higher tier, your subscription cost may increase. We encourage you to review the new pricing tiers to determine how this change may affect your subscription.

  3. Will there be any grandfathering for current customers?
    We understand that this change may be disruptive for some of our customers. To minimise this disruption, we will be resetting current customers media usage at the lowest tier. This means you will not incur additional costs based on your current media usage after the new pricing structure goes into effect.

  4. What if I want to cancel my subscription?
    We understand that this change may not be suitable for all of our customers. If you wish to cancel your subscription, please contact our customer service team and they will assist you with the process.

  5. When will the new pricing structure go into effect?
    The new pricing structure will go into effect on the 20th February 2023.

  6. How can I contact customer service for more information?
    You can message our customer service team by replying to any of the emails you received or by using the messenger bubble when signing into your account. They will be happy to assist you with any questions or concerns you may have about the new pricing structure.

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