Are you finding that the Embed is running slowly on your store? At Sauce, we are always working to boost performance across the many thousands of stores that use our embeds. The specific cause of slowness can vary, please see the following pointers before you reach out to us:
1️⃣ Keep in mind that Sauce Embeds only load when the customer is near
To avoid slowing down the load time of your store, the Sauce embed is designed only to kick in as the user scrolls down the page and begins to approach the location of the embed. This is to improve the performance of how quickly your store loads, so as to not add extra bloat to the initial render. Thus seeing the embed pop into view as your scroll further down your page, does not mean the embed has been slowly loading since you first visited the page.
2️⃣ Ensure your Store is free of errors caused by other scripts on your page
If your store is using many other scripts and plugins, there is a chance of this causing errors or performance issues which can in turn impact how quickly the Sauce embed loads. A quick way to determine this is to open your browser's Dev Tools panel and should you see red errors or warnings, it may be worth reviewing your installed plugins and updating or removing them as necessary.
Should you need to reach out to us, this will help us assist you better, to better pinpoint what may be causing troubles for you.
3️⃣ Ensure you are using the latest version of the Sauce code snippet with async
The Sauce Embed code was originally using the defer attribute, and prior to that, no attribute for execution control. The latest code snippets are using the async to give you the best loading performance - look for this attribute in your Sauce embed code, and otherwise replace it with the latest from the relevant Embed section in your Sauce account.
4️⃣ The issue may be temporary
The distributed nature of Sauce embeds (being served by us, the images coming from Instagram, loading on your store, etc), means a temporary issue from any of the aspects involved may temporarily degrade performance. Thus if you are seeing an issue, please check again after approximately 15 minutes, and reach out to us should the issue persist.
❓ Still having troubles? Reach out to us with information to help you
Should you still believe you have performance issues directly related to your Sauce embeds, please do reach out to us. Importantly, for us to help you, we need you to provide information including the following:
Please describe exactly what you are seeing with regard to performance issues - do you feel Sauce is slowing down your page? Are you using a performance testing tool? Is the embed not appearing fast enough? Is it that the images are loading in slowly etc? A screenshot, or even better, a video recorded with the likes of Loom will go a long way for us to help you.
Detail what browser (Chrome, Firefox, Safari? etc) and device (Windows laptop? Android Mobile? etc) you are using, along with any relevant extra details (such as browser extensions that may be influencing matters)
Be sure to provide specific URL(s) of where the issue can be seen. For us to help you, we need to be able to replicate the issue and better understand the context.
Please try to determine whether this is an issue impacting your Sauce embed generally, or whether it happens to be the device or browser you are on. Trying from your laptop, or another browser on the same device will help us narrow down what may be causing issues for you.